Terms & Conditions

Office Adress

Luis Donaldo Colosio Murrieta, Cumbres Lote 1, 77560 Cancún, Q.R.

Customer Support

Reservations

Upgrade Vacations are making this vacation package offers available to you. Besides meeting the qualifications and attending the Vacation Ownership presentation, there are no other obligations to buy anything. Come enjoy your stay with us and learn about the benefits of Vacation Ownership!

IMPORTANT: FAILURE TO MEET ALL TERMS AND CONDITIONS MAY RESULT IN YOUR RESERVATION BEING CANCELLED AT ANY TIME UP TO AND INCLUDING YOUR DATE OF ARRIVAL.

Primary Travelers MUST meet all of the Resort’s Qualifications below.

Credit Card

The qualifying single person, OR one of the spouses in a legally married couple must bring with them and present to the hostess during check in for the presentation
At least one Major Credit Card in the name of the qualified person(s). We DO NOT accept Debit Cards, Check Cards or Business Account Cards. We do not accept credit cards in the name of a non-qualifying person or in the name of a corporation.
WE ONLY ACCEPT VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS that are NOT associated with your bank accounts.
Expired credit cards DO NOT QUALIFY.
If these or any other qualifications are not met, your promotional reservation may be cancelled without notice.

Presentation

Attendance to a 90 minute vacation ownership presentation at The Villa Group Resort the day after arrival to Mexico is required.
You may not attend another vacation ownership presentation during your visit to the destination.
You are not eligible if you have previously toured any of The Villa Group resorts within 6 months of your arrival, or if you have already used a marketing promotion with Villa Group Resorts twice.

Age qualification

Cabo & Vallarta

Married couples – at least one person must be between the ages of 30 and 70
Legally single women – between 30 to 70 years of age
Legally single men – between 35 and 59 years of age
YOU MAY BE ASKED TO PROVIDE COPIES OF ID AS PROOF.

Loreto

Legally Married couples must be between 30-69 years old for American couples, or 30-64 years old for Canadian couples (either spouse may meet the age requirement).
Loreto
Legally Single American women 30 to 69 years and legally single Canadian women 30 to 64 years.
Legally single men – between 30 and 70 years of age, citizens of United States or Canada.
YOU MAY BE ASKED TO PROVIDE COPIES OF ID AS PROOF.

Cancun

Married couples – at least one person must be between the ages of 30 and 70.
Legally single women or men- between 30 to 70 years of age
YOU MAY BE ASKED TO PROVIDE COPIES OF ID AS PROOF.

Riviera Maya

Married couples – at least one person must be between the ages of 30 and 70.
Legally single women or men- between 30 to 70 years of age
YOU MAY BE ASKED TO PROVIDE COPIES OF ID AS PROOF.

Income

Minimum $50,000 Annual Income (singles must meet this qualification on their own, or combined income for legally married couples).
Must be employed full time or fully retired – part time employment does not qualify.
Must not be a full time student.

Language

Both qualified participants must be fluent in either English or Spanish

Identification

The qualified person(s) must present a major credit card and government issued photo ID at the tour reception desk.
Married couples may be asked to show proof of such (Government issued picture ID with matching addresses, and/or marriage certificate. Both spouses must bring ID.

Marital Status

Offer is valid for legally married couples and legally single women or men.
All guests must attend the presentation, including all children in the reservation

Countries

Offer is valid only for residents of the USA or Canada who meet all other qualifications. Valid USA or Canadian government issued ID must be presented by all guests.
Non-citizens must have been residents for a minimum of 5 years and present USA or Canadian government issued ID.

Group Travel

Maximum of 8 people per tour between adults and children. Specifically in a ratio of 4 adults and 4 children/teenagers.
Only one package purchase per friends or family is allowed for this or any similar promotion. If friends and/or family staying at the same resort during the same or similar dates occupies two rooms, a higher rate must be paid for the 2nd room. Omission of information and/or misleading of pertinent information regarding group travel may be subject to your reservation being cancelled without notice.

Additional Terms

Relatives of timeshare industry employees and timeshare industry related individuals, Universal Vacation Club members, property owners in Los Cabos, Puerto Vallarta, Loreto or Cancun do not qualify for this promotion.
Package Purchasers not meeting the above qualifications, not completing the 90 minute tour, or giving purposeful misleading information, and/or omitting relevant information regarding package qualifications, will negate this promotion and be subject to your reservation being cancelled without notice.
To receive this significantly discounted package you are obligated to participate in the 90 minute informative tour and presentation at the resort sponsoring your vacation, on the morning after your arrival to Mexico. You are required to keep this day free of other obligations.
A major credit card must be presented at the tour check in to qualify for this promotion and must be shown by the customer who qualifies for this promotional package. (Please note that company credit cards, debit/check cards do not qualify.)
Villa Group Resorts reserves the right to cancel and/or change your reservation location to an equal or better resort as circumstances so require it.
VILLA GROUP RESORTS RESERVES THE RIGHT TO ALTER ITS TERMS AND CONDITIONS AND TERMS OF PROMOTIONS AS DEEMED NECESSARY BY OPERATIONAL PROCEDURES AND/OR AS OTHERWISE MANDATED BY STATE OR FEDERAL LAWS. THIS OFFER SUPERSEDES ALL OTHER REPRESENTATIONS MADE IN REGARD TO THIS OFFER, VERBAL OR WRITTEN AND VGR ASSUMES NO RESPONSIBILITY FOR ANY VERBAL OR WRITTEN REPRESENTATIONS MADE IN CONJUNCTION WITH THIS OFFER OTHER THAN THOSE SPECIFICALLY STATED HEREIN.

If you need assistance regarding your reservation or have more questions please contact one of our vacation specialist and we will be happy to help you.